Privacy Policy
Privacy Policy
Last updated: June 2025
ClayLoom ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our store at clayloom.com or make a purchase.
Information We Collect
- Order information: Name, billing address, shipping address, payment details, email address, and phone number when you make a purchase
- Device information: Browser type, IP address, time zone, cookies, and how you interact with our site
- Customer support: Information you provide when you contact us
How We Use Your Information
- To process and fulfil your orders
- To communicate order status and shipping updates
- To send marketing communications (only if you've opted in)
- To improve our website and offerings
- To comply with legal obligations
Sharing Your Information
We share your information with trusted third-party service providers including Shopify (our store platform), payment processors, and shipping partners — solely to the extent necessary to fulfil your order. We do not sell your personal data.
Data Retention
We retain your order information for a minimum of 5 years as required by Indian tax law (GST compliance). You may request deletion of marketing data at any time.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@clayloom.com.
Cookies
We use cookies to maintain your shopping session and analyse site traffic. You can disable cookies in your browser settings, though this may affect site functionality.
Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or a notice on our website.
Contact
For privacy-related queries: privacy@clayloom.com