Returns & Refunds
Returns & Refunds
We want you to love what you receive. If something isn’t right, we’ll make it right.
Return Window
You may initiate a return within 7 days of receiving your order. Returns initiated after 7 days will not be accepted.
Eligibility
- Item must be unused and in its original packaging
- Proof of purchase (order confirmation email) is required
- Items damaged during transit are covered — please photograph the damage immediately upon receipt
Non-Returnable Items
- Custom or bespoke orders
- Gift bundles (unless defective or damaged)
- Items marked as final sale
How to Initiate a Return
- Email hello@clayloom.com with your order number and reason for return
- We’ll respond within 2 business days with a return authorisation and pickup instructions
- Once we receive and inspect the item, we’ll process your refund
Refunds
Approved refunds are processed to your original payment method within 5–7 business days. For UPI and net banking, refunds may take up to 10 business days depending on your bank.
Exchange
We do not currently offer direct exchanges. Please return the item and place a new order.
Damaged in Transit
If your piece arrives damaged, email us at hello@clayloom.com with photographs within 48 hours of delivery. We will replace the item at no additional cost.